Continuous Improvement of the Process provides an overview of what makes for effective
and efficient organizational performance. It also contains an overview of
some management tools that will help people within the organization improve its
effectiveness and efficiency.
"The SPC Problem Solving Process" provides organizational problem solvers a
reference for systematic data based problem solving. It includes a comprehensive set of case
studies, detailed description of a data based problem solving method, and a
thorough description of the statistical tools one might use during the course of
problem solving.
